Refund policy

Return & Refund Policy

Thank you for shopping with us! Because our products are custom-made and printed on demand just for you at the time of your order, we utilize a strict production workflow. Please review our policy carefully before completing your purchase.

1. Final Sale & Buyer's Remorse

Because each item is custom-printed to order, all sales are final.

  • We do not accept returns, refunds, or exchanges for buyer's remorse, change of mind, or choosing the incorrect size, color, or style.

  • Please consult our sizing charts carefully on each product page before placing your order to ensure the perfect fit.

2. Damaged, Defective, or Misprinted Items

If your item arrives damaged, defective, or with a clear manufacturing misprint, we want to make it right!

  • 30-Day Window: You must notify us of the issue within 30 days of your package being delivered.

  • How to Start a Claim (No Return Needed): Do not mail your item back. Please email our support team at contact@nightlineapparel.com with:

    1. Your order number.

    2. Clear photos showing the defect, misprint, or damaged area.

  • Resolution: Once our production team verifies the manufacturing defect via your photos, we will arrange for a brand-new replacement item to be printed and shipped to you at no additional cost, or issue a full refund. You do not need to ship the defective item back to us.

3. Return Address Warning

Please do not mail any items back to the return address printed on your shipping label.

  • Our wholesale printing facilities do not accept unauthorized physical returns. Any packages sent back without our explicit instructions cannot be tracked or processed and will be discarded.

4. Incorrect Shipping Address & Undeliverable Packages

It is the buyer's responsibility to provide an accurate and complete shipping address at checkout.

  • If a package cannot be delivered due to an incorrect address provided at checkout, or if the package goes unclaimed at local couriers, the order is not eligible for a refund.

  • If the package is successfully returned to our printing facility, you will be responsible for the additional shipping costs to have the item reshipped to your correct address.

5. Cancellations

Orders can only be canceled or modified if they have not yet entered production. Once our printing team begins manufacturing your custom item, the order is locked and can no longer be canceled or refunded. Please contact us immediately if you need to request a cancellation.